Understanding the mechanism involved in anger will help you to handle it. Misdirected aggression is an attempt to hit one target (the original goal). by attacking any target. It doesn't work. You don't solve one problem by creating another. If you feel like snapping at someone; stop and ask yourself—"Is this merely my own frustration at work? What has frustrated me?" When you see that your response is illogical and inappropriate, you have a great chance to control it. It also takes much of the pain away when someone is rude to you, if you realize that it is probably not a willful act, but an automatic mechanism at work. The other fellow is letting off steam which he could not use in achieving some goal. Many automobile accidents are caused by the frustration-aggression mechanism. The next time someone is rude to you in traffic, try this: Instead of becoming aggressive, say to yourself: "The poor fellow has nothing against me personally. Probably, he can't pay the rent, or his boss chewed him out, or he failed in another subject". This is tolerance, empathy, and understanding others. And will work very good for everyone.
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